Team & Careers

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Michelle Ubell

Founder
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Join our Team!

Scroll down for current job postings.
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Cam

Founder
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Jenevieve Dennis

Marketing & Groups
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Jillian Diltz

Spa Manager
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Carissa Johns

Boutique Concierge 

Current Job Postings:

1. Massage Therapist

Employee and Contractor Opportunities

  • Part Time
  • Full Time

Our name “iwa” translates to rock in Japanese. iwa not only reflects the unique aspects of the Gan•ban Volcanic Rock Therapy, it also declares our vision to Inspire Wellness Always. At iwa we measure our success through smiles, laughter and how great you feel. This is our inspiration. Please let us be part of your wellness journey.

Come and work for a busy destination resort spa! 

iwa Spa was chosen as the TOP NEW SPA in Canada at the 2015 Canadian Spa and Wellness Awards, and in 2016 awarded one of the Top 25 Spas in Canada. These awards are presented by Spa Inc., in partnership with the Spa Industry Association of Canada (SIAC). iwa was also awarded Luxury Spa of the Year Ontario by the Luxury Travel Guide, and Best Hidden Gem and Best Yoga by the Spa Finder Wellness Travel Awards. We are currently seeking reliable, dedicated, and professional Massage Therapists to join our incredible team. This position will require successful candidates to be responsible for providing appropriate treatment based on the needs of our clients.

Responsibilities:

  • Evaluate and adjust treatments when necessary
  • Communicate effectively, positively and professionally
  • Assist in maintaining the cleanliness of the spa and work areas
  • Complete all administration in accordance with company procedures

Qualifications:

  • Graduate of a recognized Massage Therapy program
  • Registered with a provincial Massage Therapists’ Association.
  • Current first aid/CPR certificate

The successful contractor applicant will be required to provide their own insurance.

For more information, please check us out at www.iwaspa.com.  Qualified applicants are asked to submit a cover letter and resume to contactus@iwaspa.com


2. Spa Therapist (Aesthetician)

Employee and Contractor Opportunities

  • Part Time
  • Full Time

Our name “iwa” translates to rock in Japanese. iwa not only reflects the unique aspects of the Gan•ban Volcanic Rock Therapy, it also declares our vision to Inspire Wellness Always. At iwa we measure our success through smiles, laughter and how great you feel. This is our inspiration. Please let us be part of your wellness journey.

Come and work for a busy destination resort spa! 

iwa Spa was chosen as the TOP NEW SPA in Canada at the 2015 Canadian Spa and Wellness Awards, and in 2016 awarded one of the Top 25 Spas in Canada. These awards are presented by Spa Inc., in partnership with the Spa Industry Association of Canada (SIAC). iwa was also awarded Luxury Spa of the Year Ontario by the Luxury Travel Guide, and Best Hidden Gem and Best Yoga by the Spa Finder Wellness Travel Awards. 

We are currently seeking reliable, dedicated, and professional Spa Therapists to join our incredible team. This position will require successful candidates to administer a variety of spa treatments to our guests according to the protocols and procedures provided by iwa Spa, attend training sessions on products and services available to our guests, and act as a true team player.

Responsibilities:

  • Provide world class spa treatments including: relaxation massage, facials, manicures, pedicures, waxing, etc.
  • Communicate effectively, positively and professionally
  • Assist in maintaining the cleanliness of the spa and work areas
  • Complete all administration in accordance with company procedures

Qualifications:

  • Graduate of a recognized Aesthetic Academy

The successful contractor applicant will be required to provide their own insurance.


3.Guest Services Concierge

Part Time

Full Time

Our name “iwa” translates to rock in Japanese. iwa not only reflects the unique aspects of the Gan•ban Volcanic Rock Therapy, it also declares our vision to Inspire Wellness Always. At iwa we measure our success through smiles, laughter and how great you feel. This is our inspiration. Please let us be part of your wellness journey.

Come and work for a busy destination resort spa! 

iwa Spa was chosen as the TOP NEW SPA in Canada at the 2015 Canadian Spa and Wellness Awards, and in 2016 awarded one of the Top 25 Spas in Canada. These awards are presented by Spa Inc., in partnership with the Spa Industry Association of Canada (SIAC). iwa was also awarded Luxury Spa of the Year Ontario by the Luxury Travel Guide, and Best Hidden Gem and Best Yoga by the Spa Finder Wellness Travel Awards. 

We are currently seeking reliable and dedicated individuals to join our incredible team as one of our Guest Service Concierge.  This position will require successful candidates to be trained on guest greeting and check in, be responsible for overall spa cleanliness and stocking, attend training sessions on products, and act as a true team player.

Responsibilities:

  • Provide world class check in, check out, and lounge services for guests
  • Communicate effectively, positively, and professionally at all times
  • Answer phones and receive walk in guests to answer questions regarding the spa, amenities and services, and to book appointments
  • Maintain a thorough understanding and develop a deep comprehension of iwa Spa’s Booker platform
  • Assist in maintaining the cleanliness of the spa and work areas
  • Assist guests in finding the perfect products from our gorgeous iwa Spa Boutique, contributing towards spa retail sales goals

Qualifications:

  • This is a position ideal for enthusiastic and responsible individuals, and for those looking to develop a career in the hospitality and tourism industry.

 

For more information, please check us out at www.iwaspa.com. Qualified applicants are asked to submit a cover letter and resume in response to this advertisement.


 4. Boutique Manager

Full Time

Our name “iwa” translates to rock in Japanese. iwa not only reflects the unique aspects of the Gan•ban Volcanic Rock Therapy, it also declares our vision to Inspire Wellness Always. At iwa we measure our success through smiles, laughter and how great you feel. This is our inspiration. Please let us be part of your wellness journey.

Come and work for a busy destination resort spa! 

iwa Spa was chosen as the TOP NEW SPA in Canada at the 2015 Canadian Spa and Wellness Awards, and in 2016 awarded one of the Top 25 Spas in Canada. These awards are presented by Spa Inc., in partnership with the Spa Industry Association of Canada (SIAC). iwa was also awarded Luxury Spa of the Year Ontario by the Luxury Travel Guide, and Best Hidden Gem and Best Yoga by the Spa Finder Wellness Travel Awards. 

We are currently seeking reliable and dedicated individuals to join our incredible team as one of our Boutique Manager. This position will require the successful candidate to be trained on all guest booking, greeting, and check in processes, be responsible for overall spa cleanliness, organize and attend training sessions on products and services, meet with the Spa Manager and Spa Owner on a regular basis to set seasonal and annual retail sales goals, act as a duty manager/ keyholder, and always act as a true team player.

Responsibilities:

  • Working alongside the direction of the Spa Owner, lead the overall management of the gorgeous iwa Spa Boutique
  • Responsibilities include, but are not limited to: vendor sourcing, vendor relations/ negotiations, and quarterly evaluations, inventory control and monitoring, managing the creative look of the boutique space to maximize revenue results, with Marketing leader on promotions, seasonal retail strategy, setting and meeting quarterly and annual retail sales goals
  • Maintain a thorough understanding and develop a deep comprehension of iwa Spa’s Booker platform
  • Training both service and Guest Concierge staff on all Boutique brands, products, and talking points
  • Provide world class check in, check out, and lounge services for guests
  • Communicate effectively, positively, and professionally at all times
  • Answer phones and receive walk in guests to answer questions regarding the spa, amenities and services, and to book appointments

Qualifications:

  • This is a position ideal for enthusiastic and responsible individuals, with boutique retail experience, and for those looking to develop a career in the retail and hospitality industries

5. Call Centre Concierge

Part Time

Seasonal/ Full Time

Our name “iwa” translates to rock in Japanese. iwa not only reflects the unique aspects of the Gan•ban Volcanic Rock Therapy, it also declares our vision to Inspire Wellness Always. At iwa we measure our success through smiles, laughter and how great you feel. This is our inspiration. Please let us be part of your wellness journey.

 

Come and work for a busy destination resort spa! 

iwa Spa was chosen as the TOP NEW SPA in Canada at the 2015 Canadian Spa and Wellness Awards, and in 2016 awarded one of the Top 25 Spas in Canada. These awards are presented by Spa Inc., in partnership with the Spa Industry Association of Canada (SIAC). iwa was also awarded Luxury Spa of the Year Ontario by the Luxury Travel Guide, and Best Hidden Gem and Best Yoga by the Spa Finder Wellness Travel Awards. 

We are currently seeking reliable and dedicated individuals to join our incredible team as one of our Spa Attendants. This position will require successful candidates to be thoroughly trained on iwa Spa’s Booker platform for booking and managing appointments. This individual will also be expected maintain responsibility for spa linen management, to be trained on the basics of guest greeting, check in/ out procedures, attend all training sessions, and act as a true team player.

Responsibilities:

  • Provide world class over the phone guest concierge support, including but not limited to: answering questions about the spa, services, and surrounding tourist destinations, booking appointments using the Booker platform, and paying close attention to balancing and yield management, while also ensuring top notch customer service.
  • Communicate effectively, positively, and professionally to both clients and team members
  • Assist in maintaining the cleanliness of the spa and work areas, including taking a lead on linen management for the entire spa
  • Assisting with spa attendant duties as well as guest check in and check out, when the main floor is experiencing peak volumes

Qualifications:

  • This is a position ideal for enthusiastic and responsible individuals with call centre or reception experience, and for those looking to build a career in the hospitality and tourism industry.

For more information, please check us out at www.iwaspa.com. Qualified applicants are asked to submit a cover letter and resume to contactus@iwaspa.com in response to this advertisement.