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What to Expect

 

We appreciate your spa-thusiasum, loyalty and patience, and are looking forward to welcoming you back to iwa Spa! We have been working diligently on our re-opening plan to comply with all government directives and respective health authorities in order to re-open safely for our team & guests.

We will be opening JULY 2nd, 2020

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Please keep reading to have a better understanding about what to expect.

WHAT WE HAVE ALWAYS DONE

  • Living our WHY: Inspiring Wellness Always
  • Flawless Health Inspections 5 Years Running
  • All surfaces and tools are cleaned with medical grade cleaning products
  • Stainless steel pedicure basins and tools for thorough medical grade sterilization
  • Bed linens are commercially laundered using a WHO Approved Thermal Disinfecting Process
  • Handwashing sinks in every treatment room/area
  • Hand sanitization stations throughout the spa
  • Regular deep cleaning
  • Complimentary use of jinbei robes and slippers

WHAT’S NEW

  • Limiting the number of people in the spa and providing more time between appointments to allow more physical distancing
  • Additional Entrance: Slope Side Entrance (closest to North Face) for spa treatment check-in. Street Side Entrance (original entrance) for retail, yoga and spa service check-out.
  • Directional signage throughout the spa for a one way traffic flow
  • Spa experience time increased – all appointments are now 60 minutes
  • Massage and facial treatments now include 30 minutes of time in our Ganban Volcanic Rock Therapy Sauna to give you an immersive spa experience from head to toe
  • Dedicated post-treatment lounge area
  • Use of lockers and showers temporarily unavailable
  • A basket will be provided for personal belongings to be carried with you throughout your spa visit
  • In addition to what’s already covered in the field of their respective educations, all of our team have completed the following training courses: (1) IPAC (Infection Prevention and Control) Certified through Public Health Ontario (2) Barbicide COIVD-19 Certification (3) PREempt Salon & Spa Disinfectant Education
  • Face masks for all spa guests
  • Temperature checks and wellness assessments for our team
  • Face masks and in some cases additionally a face shield for service team members
  • More hand sanitization & hand washing stations throughout the spa
  • Increasing sanitization of high touch points
  • Elimination of product samples and loose changeroom amenities (ie cotton balls, qtips)

WHAT WE NEED FROM YOU

  • Appointment must be booked in advance (online or by phone)
  • Self-assess and stay home if you are symptomatic
  • Wear a face mask
  • Complete your health history form online before arriving
  • Come alone or only with others who have a spa appointment
  • Bring a water bottle
  • Use credit or debit cards for contactless payment
  • Read your appointment confirmation thoroughly to know what to expect
  • Please contact us with any questions – it’s a new process for all!

 

BOOK ONLINE HERE

STAGE 1 of our re-opening will be for RMT Massage, Relaxation Massage & Pedicures

STAGE 2 for facial services and yoga classes will be available as soon as we have government clearance!